Unit Knowledge Guide-UEERA0006 Apply safety awareness and legal requirements for carbon dioxide refrigerant PUA aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Units of competency BSBCRT402 Collaborate in a creative process SIRXQUA001A Develop innovative ideas at work If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry CPCCCA2002 Use carpentry tools and equipment If you require RPL Kits with comprehensive benchmarking

Units of competency CHCCCS019 Recognise and respond to crisis situations CHCCCS028 Provide client-centred support to people in crisis CHCCCS003 Increase the safety of individuals at risk of suicide * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-UEERA0006 Apply safety awareness and legal requirements for carbon dioxide refrigerant PUA aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner