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The Power Of Customer Experience Children This full-color graphic novel editionBook Title: The Power Of Customer Experience ISBN: 9781789667875 By Author(s): MARTIN NEWMAN By Publisher: KOGAN PAGE Format: PB Having a customer centric business model has evolved from being a nice to have to a must have for any organization. A focus on products and services alone is no longer enough to outstrip the competition. In the current digital ecosystem, consumers can instantly compare products, prices and services with the touch of a button