Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services SIT Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

drawings and specifications CPCCJN2003 Package manufactured products for transport CPCCJN3002 Use computer-controlled machinery CPCCJN3004 Manufacture and assemble joinery components CPCCJN3100 Process materials to produce components using static machines CPCCJS3002 Manufacture stair components for straight flighted stairs CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCOM3001 Perform construction calculations to determine carpentry material requirements MSFFM3011 Measure and draw site layout for manufactured furniture products Elective units CPCCCA3012 Frame and fit wet area fixtures CPCCCA3016 Construct

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISCAQU002 Perform basic water rescues PUAEME003C Administer oxygen in an emergency situation SISCAQU007 Perform advanced water rescues PUAEME001B Provide emergency care SISCAQU006 Supervise clients in aquatic locations HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services SIT Core units SIRXCEG001 Engage theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to