Session Plan-SIRXCEG007 Develop online customer service standards Training and Assessment Strategy Units of competency BSBWOR203 Work

Units of competency BSBWOR203 Work effectively with others RIIOGD202D Carry out equipment and basic rig maintenance RIIOGD201D Assist in maintaining rig safety and emergency procedures RIIWHS201D Work safely and follow WHS policies and procedures If you require RPL Kits with comprehensive benchmarking

implement and monitor program schedules BSBPMG430 Undertake project work CUAIND311 Work effectively in the creative arts industry SITXHRM005 Manage volunteers BSBHRM525 Manage recruitment and onboarding If you require RPL Kits with comprehensive benchmarking

Units of competency SITXHRM003 Lead and manage people SITXHRM001 Coach others in job skills SITXMGT001 Monitor work operations SITXCOM005 Manage conflict If you require RPL Kits with comprehensive benchmarking

Core units BSBCUE301 Use multiple information systems BSBCUE307 Work effectively in customer engagement BSBCUE309 Develop product and service knowledge for customer engagement operation BSBCUS301 Deliver and monitor a service to customers Elective units BSBITU307 Develop keyboarding speed and accuracy Group A BSBWOR301 Organise personal work priorities and development Group A BSBWHS201 Contribute to health and safety of self and others Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBMGT402 Implement operational plan Group B BSBWOR203 Work effectively with others Group B ICTSAS305 Provide ICT advice to clients Group B BSBITU213 Use digital technologies to communicate remotely Group A If you require RPL Kits with comprehensive benchmarking

Session Plan-SIRXCEG007 Develop online customer service standards Training and Assessment Strategy Units of competency BSBWOR203 WorkOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these