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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
Units of competency FBPBPG4003 Coordinate wine operations packaging processes If you require RPL Kits with comprehensive benchmarking
Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency ICTPRG535 Build advanced user interfaces ICTPRG536 Design application architecture ICTPRG532 Apply advanced object-oriented language skills ICTPRG547 Apply advanced programming skills in another language ICTPRG537 Implement security for applications If you require RPL Kits with comprehensive benchmarking
Vocational Placement Kit-SHBBCCS001 Advise on beauty products and services AMP aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.
